The public online application asks where you live and where your problem is as two separate questions, shows you one county list if you answer 59 or under and a longer one if you answer 60 or over, and takes exactly one telephone number. It asks nothing about a court date, and the same public page tells an applicant with a hearing within three business days to ring the intake line instead. This desk reads what the applicant submitted field by field, keeps the two county answers apart, honours the channel the application allows, places any reported income against the figures published for 2026 in code, quotes the public rule or the published instruction that governs each question, and hands the file to a person. It determines no eligibility, decides no service area, answers no legal question and contacts nobody.
The questions, options and branches read on the public online application on 2026-09-15, each with its status: observed, not accessible, or added. Nothing was submitted and nothing behind the Submit button was opened.
What the application page tells an applicant, in its own words, quoted from that page with the date. They are that organization's instructions, never a rule of the Legal Services Corporation and never a deadline.
Ten invented applications, invented applicants, invented callback notes, and the invented internal policy of an invented program. Every clause of it is labelled simulation policy, not this organization's policy.
45 CFR 1611, 1620 and 1626 and the 2026 income appendix, quoted from eCFR with the source and the date. Real rules, never paraphrased, never attributed to the organization.